This document is published in English and in eight translations. The English text is the authoritative one: where a translation and the English differ, the English governs.
1. In short
The rest of this page says all of this again, at length and with the details attached. If you read nothing else, read these four points.
- Parkena lists car parks that other companies own and run. You book through Parkena; the car park is the operator’s, and the operator is who you deal with when you arrive.
- Parkena sells you the stay and takes the payment for it. The full amount is charged when you book, by Parkena and not by the operator, in a card form belonging to Stripe — the card number never reaches Parkena.
- Pressing Reserve creates the booking and holds the space from that moment. It becomes confirmed when the payment succeeds; a booking left unpaid is released instead, and you are not charged for a hold that is released.
- Write your reference down. Stripe emails you a receipt for the payment; Parkena sends no confirmation of its own, and there is no traveller account, so the reference and the email address you booked with are how you look the booking up at /booking.
2. Who this agreement is between
These terms are an agreement between you and the company that operates Parkena, called “Parkena”, “we” and “us” below. That company’s own particulars are the one thing this document cannot state for itself:
[ TO BE COMPLETED BEFORE LAUNCH — legal entity name, legal form and registered address ]
[ TO BE COMPLETED BEFORE LAUNCH — company registration number, register and VAT number ]
They cover this website and the operator console, which is a separate application on its own address, and they apply from the moment you use either. The imprint page carries the same identifying details in the form European law requires them, and the console’s address alongside them.
3. What Parkena is, and what it is not
Parkena is a platform. It lists airport car parks, prices a stay at them, and creates a booking against the car park’s own inventory. Every car park listed on it is owned and run by an independent company — the operator.
Two things happen when you book here, and they are worth keeping apart. Parkena sells you the stay: it quotes the price, charges your card in its own name, holds the money until the stay is over, and handles a cancellation and its refund. The operator performs the stay: they own the site, control the barrier, set the house rules, and take custody of your car where the listing says an attendant does. Parkena owns no car park, employs nobody at any barrier and never takes custody of a vehicle; the operator takes no payment from you at the car park for a booking made here.
What Parkena is answerable for is the platform: describing a car park as its operator described it, quoting the price the operator’s own rate plan produces, and recording your booking as you made it.
4. How a booking is made
The price you are shown is the price recorded
When you open the booking page, Parkena asks the operator’s system for the price again, so the number in front of you is a current one rather than something carried in a link. When you press Reserve, the amount is computed once more — inside the database, in the same transaction that writes the booking, from the operator’s own rate plan. The request your browser sends has nowhere to put a price.
The total you were shown travels with the booking as a comparison and nothing else. If it does not match the amount the operator’s rate plan produces at that instant — exactly, in both directions, a reduction refused as firmly as an increase — the booking is refused and nothing is written. You are shown the new total and asked to agree again. You cannot be booked at a price you have not seen.
A quote stands for thirty minutes. Past that it is refused and re-quoted rather than honoured quietly, because a price left open in a tab over lunch is not a price anyone agreed to.
What a day of parking is
Parking is charged in whole days and a started day is a paid day. The chargeable number is the time between drop-off and pick-up divided by twenty-four hours, rounded up, with a minimum of one: twenty-four hours is one day and twenty-four hours and a minute is two. It is measured on time actually elapsed at the car park’s own location, so the hour that appears or disappears at a daylight-saving change is counted the way it was really spent.
Prices are shown in the currency the operator settles in, unconverted. A car park in Zürich quotes Swiss francs to everyone, because Parkena has no exchange-rate source and a converted total would be a number the operator’s own accounts could not agree with.
Some operators set one fixed price. Others set a range — a floor, a normal price and a ceiling — and let Parkena choose the daily price inside it. Where that happens the price responds to two things and to nothing else: how full the car park already is for that date, and how far ahead the date is. It does not respond to who you are, what device you are on, what you looked at before, or anything else about you. There is nothing about you in the calculation.
What you have to give us
A first name, a last name, an email address and a phone number are all required. The reason is operational rather than commercial: an operator cannot release a car to somebody they can neither name nor reach.
A vehicle registration is optional on the form and useful in practice, because many car parks identify the car at the barrier rather than the person; it is stored in capitals with spaces and punctuation removed, so that one car is one car. A flight number is optional and lets an operator expect you when a flight runs late. The privacy notice sets out what happens to all of it.
What happens to your details →
What pressing Reserve actually creates
A booking, immediately, in the operator’s own records, written as pending and unpaid while you pay for it. Pending is not a waiting list: the space is held against the car park’s capacity from that moment exactly as a confirmed booking would be, and the car park can fill up behind you. The booking becomes confirmed when Stripe reports that the payment succeeded — your browser never confirms a booking on its own. A booking that is never paid for is released again and its payment cancelled, and you are not charged for a hold that is released. How soon that happens is not something Parkena promises: the release runs on a schedule Parkena does not control to the minute, so an unpaid booking may still be open — and still payable — when you come back to it.
One email is sent, and Stripe sends it: the receipt for the payment, to the address you booked with, because Parkena asks Stripe for it on every charge. Parkena itself sends no confirmation, no reminder and no text message today, and there is no traveller account. If that changes — a confirmation, a reminder, anything else about a booking — this page is updated before the first one goes out, and nothing on this site should be read as promising mail that is not described here. The reference on the confirmation screen begins with PK and is the reference on the operator’s own booking, not a stand-in. Write it down with the name of the car park and keep both: the reference and the email address you booked with are what /booking asks for to show you the booking again.
Pressing Reserve twice does not book twice. A second submission naming the same car park, the same dates, the same email address and the same registration is recognised as the same booking, and you are given the original back — including the price you originally agreed, which may no longer be today’s price. If you cancel a booking and then book the same stay again, that is a new booking rather than a repeat.
When a booking is refused
A booking can be refused because the car park is full for those dates, because the operator has stopped selling that stay or the listing is no longer published, because the price moved or the quote expired, or because the details entered are incomplete. In every one of those cases nothing is reserved and nothing is owed, and the page says so in those words.
5. Payment
Parkena takes the payment. The full amount is charged to your card when you book, in Parkena’s own name and to Parkena’s own account: Parkena is the merchant of record for every booking made on this site, and the amount you were shown is the amount Parkena charges. There is nothing further to pay at the car park for the stay you booked.
The card form on the payment step is Stripe’s. What you type into it goes to Stripe directly and is never seen or stored by Parkena; what Parkena keeps is the amount, the currency, whether the booking is paid, and the identifier Stripe gives the payment. Stripe sends you the receipt.
The money stays with Parkena until your stay is over, and the operator is paid afterwards for stays that actually happened. A refund is therefore Parkena’s to make and Parkena makes it — section 6 says when one is due and how much of the total it comes to.
[ TO BE COMPLETED BEFORE LAUNCH — the invoice and VAT treatment of a booking — what a receipt has to show, and the country in whose tax the parking falls ]
6. Changing or cancelling
The cancellation terms that apply to your booking are the platform’s own, as they stood at the moment you booked. They are copied onto the booking then and there and are never re-read, so a later change to that policy cannot reach a booking already made. Three things are recorded: how many hours before drop-off cancellation is free, what percentage is kept after that point, and whether failing to arrive forfeits the whole amount.
You can cancel on this site at /booking, with your reference and the email address you booked with, any time before check-in. Cancelling more than 48 hours before drop-off refunds the total minus a processing fee, which is 3.00 in the currency you were charged in — the fee is Parkena’s, it covers what taking the payment itself cost, and unlike the window it is read as it stands on the day you cancel rather than frozen at the sale. Cancelling inside those last 48 hours refunds nothing and keeps the total, exactly as not arriving at all would. The booking page states the window, the fee and what a cancellation would actually return, before you confirm one. For any change to a booking rather than a cancellation, this site can do nothing — contact the operator directly and give them your reference.
A booking is cancelled rather than deleted. The record survives, marked cancelled, because that record — together with whether anything was ever paid — is what decides whether money is owed in either direction. Once a booking is cancelled the space is released and the same stay can be booked again.
7. At the car park
The operator’s own rules govern everything that happens on their site: opening hours, where the car goes, what the barrier accepts, what happens if you arrive early or come back late, and what is done about a car left beyond its booked stay. Where a listing says keys are handed to an attendant, the operator takes custody of the car on their terms; where it says you keep your keys, they do not.
Parkena has no presence at any car park and no ability to intervene at one.
8. What Parkena does not provide
Parkena is a listing and booking platform, and nothing else. Whatever any other page on this site may currently say, Parkena:
- holds no money for you and runs no account you can pay into or draw on. The only money Parkena takes is the price of a booking you made, and the only money it pays out is a refund section 6 provides for;
- provides no insurance of any kind — not for your vehicle, not for its contents, not for anything else;
- operates no compensation scheme and no protection fund. The refund in section 6 is a term of this contract, not cover against something going wrong at a car park;
- offers no re-booking service, and will not find or pay for parking elsewhere if something goes wrong;
- gives no service level and no guaranteed response time. Mail reaches one inbox read by a small team; there is no rota, no out-of-hours desk and no ticket queue, and nothing on this site should be read as promising an answer inside a fixed period;
- does not inspect car parks, vet their staff or verify their insurance. Parkena reviews the listing an operator submits before publishing it, which is a check on what is claimed and not an inspection of the site.
None of those exists, and nothing anywhere should be read as promising one. Where another page on this site describes one of them, that page is wrong and this section is the accurate statement. That rule reaches only the list above: it does not overrule a page describing something Parkena genuinely does, such as taking the payment or making the refund section 6 sets out.
9. Listings, availability and accuracy
A listing describes what its operator told Parkena about their car park. Parkena reviews a listing before publishing it and can suspend or withdraw one; a listing whose price range moves outside what was approved leaves the site until it has been reviewed again. None of that makes Parkena the author of the description, and an operator remains responsible for the accuracy of what they published.
Software can be unavailable, interrupted or wrong, and this platform is no exception. When it cannot reach live supply it says that prices are not connected rather than showing a number it cannot honour, and when a stay stops being sellable it withdraws the total and the button together rather than leaving a price on screen that nobody would accept.
10. What we ask of you
- Give details that are true and yours to give. The email address and the phone number are how the operator reaches you, and a wrong one is a car nobody can release.
- Book parking you intend to use, for a vehicle you are entitled to leave there.
- Do not attempt to break, probe or overload the platform, and do not scrape it.
- Keep your reference. It is the only handle you and the operator share.
11. If you are an operator
Operator accounts live in a separate application — the console — and these terms apply to it as well as to this site.
The console itself costs nothing: no subscription, no listing fee, no card taken at signup, and no charge for using it. What Parkena earns is a commission on the bookings it sells for you, and only on those. The rate is held on your operator account and your own is shown in the console’s payment settings; the standard rate today is 15% of the sale. It is written onto each booking at the moment of sale, so a later change to the rate cannot reach a booking already sold, and after the stay Parkena transfers you the total less that commission. Bookings you take on your own channels are not sold by Parkena and carry no commission at all. There is one case where Parkena keeps more than its commission, and it is a cancellation: a traveller who cancels after the free cancellation window has closed is refunded nothing, nothing is transferred to you for that booking, and the whole sale stays with Parkena. A traveller who simply does not arrive has not cancelled, so that stay settles and is paid to you in the ordinary way. Nothing is charged to you beyond the commission, and a change to the rate is published here before it applies.
What an operator undertakes
- You have the right to sell the spaces you list, and you hold the permits, licences and insurance the law where the car park stands requires.
- The description, the photographs, the arrival instructions and the prices are yours, and they are accurate.
- Parkena is the merchant on a booking it sells: it charges the traveller in its own name, holds the money until the stay is over, and handles any refund. You provide the parking on the terms it was sold on and take no payment from that traveller at the car park for it.
- You are the controller of the personal data of the travellers who book with you. The privacy notice sets out what that means and what Parkena does on your behalf.
- A booking taken through Parkena is honoured on the terms it was sold on.
Parkena reviews a listing before it is published and may refuse, suspend or withdraw one. One operator cannot see another operator’s bookings, customers, prices or availability; that separation is enforced inside the database rather than by the screens in front of it.
12. Liability
Parkena is answerable for the platform and for the sale: for quoting what the operator’s rate plan produces, for charging the amount you agreed, for recording a booking as it was made, for the refund section 6 provides, and for not inventing facts about a car park. It does not run the parking service, and it is the operator who can act at the site: a problem with your car, with its contents, with damage, with a barrier that would not open or a space that was not there is a problem at their car park, and going to them is faster than going through us.
Which of the two answers such a claim in law is a different question from who can fix it, and it is not one these terms will settle by assertion: Parkena sold you the stay and the operator provided it, and how liability falls between a seller and a supplier depends on the law that governs this contract, which is itself blank below.
Nothing in these terms excludes or limits liability where the law does not permit it to be excluded, in particular for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected by anything written here.
[ TO BE COMPLETED BEFORE LAUNCH — the limitation of liability, the warranty disclaimer, the indemnity, and how liability for the parking service divides between Parkena as seller and the operator as supplier — clauses a qualified lawyer must draft, not a developer ]
The platform is provided as it stands. There is no uptime commitment, no guaranteed availability and no service level, and none is implied by the fact that the site is usually up.
13. Law, jurisdiction and complaints
[ TO BE COMPLETED BEFORE LAUNCH — governing law and the courts having jurisdiction ]
[ TO BE COMPLETED BEFORE LAUNCH — whether Parkena submits to a consumer dispute-resolution body, and if so which one ]
If you are a consumer resident in the European Union, the mandatory consumer-protection rules of the country you live in apply to you whatever those two clauses eventually say.
14. Changes to these terms
This document changes when the product changes. Every version carries the date it was published at the top of the page, and that date is the only notice mechanism there is: there is no mailing list and no announcement, and the mail described in section 4 is about a booking rather than about this document.
A change does not reach backwards into a booking already made. The terms that govern a booking are the ones published when it was made, and its cancellation window is the platform rule as it stood then, frozen onto the booking itself.
15. Contact
Notices to Parkena: [email protected].
[ TO BE COMPLETED BEFORE LAUNCH — the postal address at which Parkena accepts notices ]
Until that address exists, the working route is the one on the contact page: an email address that reaches a person. It is a support inbox rather than a registered address for service of legal notices, and the two are not interchangeable — a notice under these terms needs the address above, which is why it is marked rather than quietly replaced by the support one.